Refund policy



 

Cancellation, Refund & Satisfaction Guarantee Policy

Deep Cleaning Crew LLC
Last Updated: May 27, 2026

At Deep Cleaning Crew LLC, we value your time, your home, and the trust you place in our team. This policy explains how cancellations, rescheduling, refunds, deposits, and our satisfaction guarantee are handled.

By booking a cleaning service with us, you agree to the terms of this policy.

1. Cancellations and Rescheduling

We understand that plans may change. However, because we reserve time, staff, and travel for each appointment, we require advance notice for cancellations or schedule changes.

Clients must cancel or reschedule at least 24 hours before the scheduled service time.

Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee.

Same-day cancellations, denied access, lockouts, incorrect access information, or failure to provide required entry details may result in a fee up to the minimum service charge or another amount previously stated in the estimate, invoice, or service agreement.

2. Lockouts and Access Issues

The Client is responsible for providing safe and timely access to the property.

A lockout or access issue may include, but is not limited to:

  • No one available to open the door.
  • Incorrect gate code, lockbox code, or entry instructions.
  • Building or security restrictions.
  • No parking or unavailable authorized parking.
  • Client not responding at the scheduled service time.
  • Property not ready for service.

If our team cannot access the property, the appointment may be cancelled or rescheduled, and a lockout or cancellation fee may apply.

3. Deposits

Some appointments may require a deposit to secure the booking.

Deposits may be non-refundable if:

  • The Client cancels with less than 24 hours’ notice.
  • The Client reschedules with less than 24 hours’ notice.
  • Our team is denied access to the property.
  • The Client provides incorrect or incomplete access information.
  • The Client cancels after we have reserved the team, time, and schedule.
  • The service cannot be performed due to unsafe or undisclosed property conditions.

If a deposit is refundable or transferable, this will be confirmed in writing before booking.

4. Refund Policy

Deep Cleaning Crew LLC does not provide automatic refunds once a service has been completed.

Because cleaning is a labor-based service, refunds are not guaranteed. If the Client is not satisfied with an area included in the agreed scope of service, the Client must notify us within 24 hours of service completion.

When appropriate, we may offer a touch-up or re-clean of the specific area instead of a refund.

Refunds, partial refunds, credits, or re-cleans are reviewed on a case-by-case basis and are at the discretion of Deep Cleaning Crew LLC.

5. Satisfaction Guarantee

Your satisfaction is important to us. If something included in the agreed scope of service was missed, please contact us within 24 hours of service completion.

To request a review, the Client must provide:

  • A clear description of the concern.
  • Photos or videos of the area when possible.
  • Confirmation that the area was included in the original service scope.

If the concern qualifies under our satisfaction guarantee, we may offer a touch-up or re-clean of the specific area at no additional cost.

Our satisfaction guarantee applies only to areas and tasks included in the original agreed scope of service.

6. What Is Not Covered by the Satisfaction Guarantee

Our satisfaction guarantee does not apply to:

  • Areas not included in the original service.
  • Requests made more than 24 hours after completion.
  • Permanent stains, rust, hard water damage, mold stains, discoloration, or damaged surfaces.
  • Heavy buildup that requires specialty restoration.
  • Areas that could not be cleaned due to clutter, unsafe conditions, lack of access, or client restrictions.
  • New messes, spills, dust, or dirt created after our team leaves.
  • Services limited by a fixed number of hours.
  • Post-construction dust that settles again after service.
  • Results affected by damaged, aged, porous, unsealed, or deteriorated surfaces.

Cleaning improves the condition of a space, but it does not restore damaged or permanently stained surfaces to new condition.

7. Time-Based Services

For hourly services, the Client is paying for a specific amount of cleaning time, not for guaranteed completion of the entire property.

Our team will work according to the Client’s priorities and the condition of the property. If additional time is needed, the Client may approve extra time if our schedule allows.

Refunds are not provided for unfinished tasks when the booked time was fully used.

8. Changes in Property Condition or Scope

If the property condition is heavier than described, or if additional tasks are requested, the original quote may need to be adjusted.

This may include, but is not limited to:

  • Excessive dishes, pots, or pans.
  • Excessive trash or clutter.
  • Heavy grease or buildup.
  • Pet hair accumulation.
  • Construction dust or residue.
  • Mold-like buildup.
  • Nicotine residue.
  • Additional rooms or areas not originally included.
  • Requests for add-on services.

If the Client does not approve the adjusted price or additional time, we may limit the service to the original scope, skip certain areas, or cancel/reschedule the appointment.

9. Unsafe or Unsanitary Conditions

We reserve the right to refuse, pause, or discontinue service if our team encounters unsafe or unsanitary conditions.

This may include:

  • Mold or suspected mold.
  • Human or animal waste.
  • Blood or bodily fluids.
  • Pest infestation.
  • Hazardous materials.
  • Needles or sharp objects.
  • Strong chemical exposure.
  • Aggressive pets.
  • No running water or electricity.
  • Unsafe temperatures or poor ventilation.
  • Structural hazards.

If the service is cancelled or stopped due to unsafe conditions, the Client may still be responsible for travel time, partial work completed, or a cancellation fee.

10. Late Payments

Payment is due upon completion of the service unless otherwise agreed in writing.

If payment is not received on time, future services may be paused, cancelled, or declined until the balance is paid.

Late payments may be subject to additional fees, collection costs, or other remedies permitted by law.

11. How to Contact Us

To request a cancellation, reschedule, touch-up, or service review, please contact us as soon as possible:

Deep Cleaning Crew LLC
Email: support@deepcleaningcrew.com
Phone: 954-716-3825
Website: www.deepcleaningcrew.com

All cancellation, refund, and satisfaction guarantee requests should be submitted in writing by text message or email whenever possible.

12. Policy Updates

Deep Cleaning Crew LLC may update this policy at any time. The most current version will be posted on our website with the updated date.

Continued use of our services after changes are posted means you accept the updated policy.



Â