Frequently Asked Questions | Deep Cleaning Crew

Q1. How do quotes work?

We price by home size, number of rooms, condition level, and service type (Regular, Deep, Move-Out). Share photos or a quick walkthrough for an accurate, same-day quote.

Q2. Do you charge by the hour or flat rate?

For most homes we use a transparent flat rate. Hourly can apply to special requests or partial areas.

Q3. What’s the average price range I should expect?

For most homes across Broward, Palm Beach, and Miami-Dade counties, typical professional cleaning services range around $140–$320 per visit for regular maintenance. Initial Deep Cleanings or Move-Out services run higher due to the detailed scope, humidity related buildup, and home size. Share your square footage or a quick photo walkthrough for an exact, instant flat rate quote.

Q4. Do I get a discount for recurring service?

Yes. Weekly/bi-weekly clients receive preferred pricing since upkeep is faster than one-off cleanings.

Q5. What payment methods do you accept?

Credit/debit and digital payments. Invoices/receipts are emailed after service.

Q6. What’s included in Regular Cleaning?

Maintenance of visible areas: dusting, vacuum/mop floors, kitchen counters & appliance exteriors, bathrooms (sinks, toilets, showers/tubs), light tidying, trash removal, and sliding glass doors (main).

Q7. What’s included in Deep Cleaning?

Everything in Regular plus baseboards, fans/vents, detailed dusting, doors/handles/switches, window sills, behind/under light furniture, and deeper kitchen/bathroom detail.

Deep cleans target hidden buildup and neglected areas—that’s why first-time visits cost more.

Q8. What’s included in Move-Out Cleaning?

A top-to-bottom detail for vacant homes: all surfaces, baseboards, blinds (slat-by-slat), fans/vents, spot wall marks, inside appliances, and inside cabinets/drawers—to help meet lease/landlord standards.

Q9. Do you clean inside the oven, fridge, and cabinets?

Yes—included in Move-Out. For Regular/Deep, they’re add-ons by request (unless you choose Move-Out).

Q10. Do you clean interior windows?

Interior glass and frames are included in Move-Out. For Regular/Deep, available as an add-on.

Q11. Do you bring your own supplies and equipment?

Yes we bring professional-grade products and equipment. If you prefer eco-friendly/hypoallergenic products, let us know when booking.

Q12. Are products safe for kids and pets?

We use safe, home-appropriate products and can switch to eco options on request. Please secure pets that may be anxious.

Q13. Do you move heavy furniture or appliances?

We shift light furniture for access (Deep/Move-Out). For safety, we don’t move heavy/fragile items; we clean accessible areas around/under them.

Q14. Are you insured?

Yes our team and your home are protected.

Q15. What happens if something is damaged?

Report it within 24 hours with photos; we’ll review and resolve per our service policy.

Q16. How should I prepare my home?

Pick up personal items and clear counters where possible so our team can focus on cleaning, not decluttering.

Q17. Do I need to be home?

No arrange access (door code, lockbox, concierge). We’ll lock up when finished.

Q18. What if I have a security system or gated access?

Please share any gate codes, lockbox details, or concierge access instructions during online booking. If you live in a gated community, high rise condo, or HOA-managed building in South Florida, please confirm visitor permissions or notify security in advance to ensure our crew enters smoothly on service day.

Q19. Do you need water and electricity on Move-Out jobs?

Yes both must be active to complete the service.

Q20. How long does a cleaning take?

Service time depends on your home’s square footage and condition. A standard 3-bed/2-bath house usually takes 2.5 to 5+ hours. Deep Cleanings take longer due to detailed work like baseboards, fans, and proper drying techniques for tile, marble, and hardwood floors influenced by South Florida’s high humidity.

Q21. How many cleaners will come?

Usually 1–3, depending on scope and schedule.

Q22. What if my home needs extra time?

We’ll notify you if the actual condition requires scope adjustment before continuing.

Q23. Do you guarantee your work?

Yes 24-hour satisfaction window: if we missed something in the agreed scope, we’ll return to address it.

Q24. What’s your reschedule/cancellation policy?

Reschedules are free with 24 hours’ notice. Same-day cancellations/no-access may incur a fee to cover crew time.

Q25. What if parking isn’t available?

Please secure visitor parking or advise on nearby options. Any parking fees may be added to the invoice.

Q26. Do you offer tips or accept gratuities?

Optional and appreciated cash or add to invoice.

Q27. Do you clean post-construction?

Yes quoted separately (more dust control, HEPA vacuuming, extra surfaces).

• Regular: maintenance of visible areas; fastest and most budget-friendly.
  
• Deep: everything in Regular plus detailed/hidden areas (baseboards, fans/vents, furniture edges, extra kitchen/bath attention).
• Move-Out: vacant home detail to meet landlord/lease standards; includes interiors of cabinets/drawers and major appliances; interior windows.